No, delivery cost for glazes, clay and tools is calculated by weight and applied at checkout.

We used to include delivery costs in the list price of clays and glazes. However, we found this wasn’t the fairest approach.

Delivery costs vary significantly depending on weight and quantity. When delivery was baked into the product price, customers ordering smaller or lighter quantities were effectively subsidising the delivery costs of larger, heavier orders.

By separating the product price from delivery:

• You pay less if your order is small or lightweight

• Heavier orders are charged accurately, rather than hidden in the product price

• Prices are more transparent, so you can see exactly what you’re paying for

Overall, this means most customers pay a delivery cost that more closely reflects the size and weight of their order, rather than an averaged cost built into the product price.

This has caused some confusion recently, and we are working to make this more clear on the website.

Below are estimated delivery times for various products. Please note, these are an estimate, and may vary.

-Shimpo wheels: Between 3-6 working days.

-Kilncare Kilns: 6-8 Weeks

-Kilns and Furnaces Kilns: 3-4 Weeks

-Gladstone Bailey Wheel: 1-2 Weeks

See our delivery page for more information

For Shimpo wheels, we will normally let you know when to expect it a couple of days before it arrives. However, sometimes, we are only able to let you know the day before due to last minute changes. On the morning of the delivery we are usually able to give you an expected timeslot, but this depends on the courier.

If you are ordering smaller products that do not need to be palletised, we will give you the DHL tracking number as soon as we have it so that you can track your package.

For other products, we aim to let you know a week before the delivery is expected to arrive.

Please see our delivery page for more information.

If you are buying a wheel or kiln from us, these will be palletised and delivered kerbside.

If you order a kiln and a wheel in the same order, the items will likely arrive separately. Shimpo wheels will be delivered alongside any glaze, clay or accessories in your order, and these items will typically arrive first.

If you order a kiln and clay/glaze/accessories, the smaller items will arrive separately and much sooner than the kiln.

We have more information about what to expect with your delivery for Kilncare products. We are in the process of creating these for other products, but the way that other brands arrive is largely similar.

For delivery info on Shimpo Wheels orders, see our What To Expect From Your Shimpo Delivery page

For delivery info on Kilncare Kiln orders, see our What To Expect From Your Kilncare Delivery page

Yes of course! We regularly do this for customers who want us to hold off on sending their package until they are ready. Just send us an email before or after your purchase. 

We may or may not be able to deliver exactly on a specified date, depending on the product.

Our kilns are made to order, so we do not keep them in stock. This means that they are always available to purchase, but take a bit longer than other products. The fact that the kilns are made to order allows the engineers to make modifications to the build of the kiln based on your needs.

For wheels & accessories, if they are listed as available the website they should be in stock. In some rare cases, our website may not have updated to show items as 'out of stock' in time. In these cases, we will let you know on the same day and refund your order. We will give you the option of refunding the one item in your order that is out of stock, or the whole order.

Yes, you can collect any of our products. This can be a faster way to get your delivery, if you are in the area. This will usually be from Stoke-on-Trent. Email us before your order if you’d like to pick it up.