Customer support metrics
About us
We are The Pottery People.
We are a small, family run business with the aim of making ceramics accessible to everyone.
Buying pottery equipment online can be a confusing process. There are so many options out there, and you can go around in circles for ages trying to work out what the best kiln or wheel for your needs is.
We are here to help you. We are here at any time to give you personal support to help you make the right decision for you.
It doesn't stop there; if you decide that buying a piece of equipment from us is the right decision, we continue to offer you support with your items long after you have had it delivered.
We genuinely enjoy chatting to people about ceramics, whether they intend to buy from us or not.
Our guarantees:
- Non-salesy approach: We don't try to push, we are just here to give honest, balanced answers to your questions, so you can make an informed decision.
- No AI or Robots: You'll always be speaking to a human who is eager to help
- Full Satisfaction with your choice: If you decide you made the wrong choice, give it back to us, and we will give you a full refund, no questions asked.
We want to aid potters with a dream of taking the next step in their ceramics journey, whether that's setting up their own home studio or running classes.
Our goal is to remove the friction from moving to this next step. It doesn't have to be complicated and we are here to help every step of the way.
We provide comprehensive post-purchase support
Our Story (so far): (Written by Billy Turner)
I started the company in 2023 with the aim of becoming an established online retailer for ceramics equipment.
During our first year in business, we realised through chatting to customers how scary and confusing buying your first kiln or wheel can be. There are so many options out there, and it can be very overwhelming. We therefore decided to build a free educational resource to help people learn about taking the step to becoming an independent potter.
Helping customers on the phone and online is great, but we are people-people, and we started to want to help people face to face. We realised that a lot of people struggle with getting their kilns from the pallet to their studio, since kilns are typically delivered kerbside. This is when we started offering our kiln setup service, and we first started helping our customers face to face.
In 2024, we began offering our Studio Setup Service, where we have been designing and building full garden pottery studios for people. This has been incredibly rewarding for us, and we have loved helping people build their dream studios.
It's nearly 2026, and we are still growing. We are always expanding our educational pages and product range, and are in the very early stages of getting our first ever shop!
Here are a few reasons why we believe we are the best:
Why choose us?
At The Pottery People, we strive to provide you with an exceptional shopping experience that goes beyond just offering high-quality pottery supplies. Here's why you should choose us to take care of your order today:
1. Best Price: This will be the best price that you will find for this product. Guaranteed. If you find a better price (after shipping fees) somewhere else, contact us. We will beat it.
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2. Free Shipping: We offer free shipping on all kiln and wheel orders ensuring that your purchase is conveniently delivered without any additional costs.
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3. Excellent Customer Support: We are here to assist you every step of the way. Whether you have a question about our products, need guidance on choosing the right equipment, or require post-purchase assistance, we are always ready to help. Whether its by email (Info@ThePotteryPeople.co.uk) or phone (020 3576 3147), don't hesitate to get in touch!
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4. Proven Track Record: Our reviews give you a good idea of the level customer satisfaction that we provide.
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5. Authorised reseller of trusted brands: We only collaborate with renowned and trusted brands in the industry to bring you the best selection of equipment. As authorised resellers, our products come with the full manufacturer's warranty.
Phone Line Hours: Weekdays 10am-5pm
We also usually respond to emails during these hours, but emails are sometimes checked and responded to during weekends.
Contact us if you have questions, feedback, or just want to talk ceramics!
Phone: 020 3576 3147
If you would like information about our products or for business enquiries:
info@ThePotteryPeople.co.uk
If you have a questions, issue or feedback about a past/ongoing order:
orders@thepotterypeople.co.uk
We are always here for a chat 😊
We understand that choosing the right equipment for your needs and requirments can sometimes be confusing.
If you have any questions at all, no matter how big or small, fire them our way and we can guide you to a confident, informed decision.
Call us on 020 3576 3147!
info@ThePotteryPeople.co.uk