Warranty Policy


Specific warranty policy depends on the manufacturer of the product:

Shimpo Wheels: 2-year full warranty

Kilns & Furnaces LTD: 1-year full warranty

Kilncare LTD: 3-year full warranty


If you are having issues with your wheel or kiln and you are within your warranty period, contact us at info@thepotterypeople.co.uk. We can discuss replacing or repairing your equipment.

If you are having issues and you are outside of your warranty period, reach out to us anyway and we will do our best to aid you with your problem.

We are always here for a chat 😊

We understand that choosing the right equipment for your needs and requirments can sometimes be confusing.

If you have any questions at all, no matter how big or small, fire them our way and we can guide you to a confident, informed decision.

Call us on 020 3576 3147!