Shipping and Returns

Delivery is free on all kilns and pottery wheels.

Home Studio Wheel delivery

In-stock Home Studio Wheels are sent by tracked DHL courier to your door, with free next-working-day delivery. Order before 12 noon (UK time) on a working day for same-day dispatch; later orders dispatch on the next working day. Please allow 1–2 working days for delivery. Weekends and bank holidays are excluded. Carrying the wheel inside or upstairs is not included. For preorders, the estimated dispatch date on the product page applies. Accessories may arrive separately.

Clay, Glazes & Accessories

Shipping costs of clay, glazes and accessories depend on weight, as per the table below:

Product Specific Delivery Information:

For delivery info on Shimpo Wheels orders, see our What To Expect From Your Shimpo Delivery page

For delivery info on Kilncare Kiln orders, see our What To Expect From Your Kilncare Delivery page

Returns Policy – The Pottery People

We want you to be completely happy with your purchase - no pressure, no fuss.

Our 90-Day Returns Promise

You can return your item within 90 days of delivery for any reason - whether you’ve changed your mind, it’s not quite what you expected, or you simply don’t love it.

Home Studio Wheel: one-month home trial

The Home Studio Wheel includes a one-month trial from delivery, with free collection and a full refund if it is not right for you — even if used. Contact us within that month to arrange the return. Return all supplied parts and accessories; misuse or accidental damage is not covered. After the trial, our 90-day returns promise below still applies, with return shipping payable for used items.

Condition of Returns

-Unused items – we’ll cover the cost of return shipping.

-Used items – you’re still welcome to return them, but we’ll ask you to cover the cost of return shipping.

-There’s no restocking fee and no need to justify your decision - we believe in making pottery stress-free.

How to Return

1. Email us at orders@thepotterypeople.co.uk with your order number and let us know you’d like to return your item.

2. We’ll confirm the return details and shipping method.

3. Once received and checked, your refund will be processed within 5 working days to your original payment method.

A Few Small Exceptions

-Items damaged through misuse or neglect can’t be refunded.

-Returns must include all original parts (cables, manuals, etc.).

-This return policy does not apply to large kilns over 101 litres. For these kilns, the kiln must be in unused condition.

 

You can always contact us for any return questions at info@ThePotteryPeople.co.uk.

 

Product issues:

For faulty or damaged items, please see our warranty policy.

 

After your delivery, we continue to support you to get the best out of your product. See our Post-Purchase Support page