Shipping and Returns

For delivery info on Shimpo Wheels orders, see our What To Expect From Your Shimpo Delivery page

For delivery info on Kilncare Kiln orders, see our What To Expect From Your Kilncare Delivery page

info@ThePotteryPeople.co.uk.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Kilns

Unfortunately, since many of the kilns that we sell are made to order, we cannot accept returns unless the item is faulty or arrives damaged.

You can always contact us for any return question at info@ThePotteryPeople.co.uk.

Damages and issues

We offer comprehensive post purchase support - click here to see more

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can contact us at info@ThePotteryPeople.co.uk. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@ThePotteryPeople.co.uk.

After your delivery, we continue to support you to get the best out of your product. See our Post-Purchase Support page